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Shipping & Delivery Policy

Last Updated: April 1, 2026

At Golden Crown Company (Alltaj.com), we specialize in high-value industrial embroidery machinery and professional software. The following terms apply to all orders placed through our website or via direct sales agreements.

1. Custom Delivery Timelines

Shipping and delivery lead times are not fixed and are subject to the specific terms agreed upon at the time of purchase.

  • Agreed Offers: The definitive delivery schedule is the one specified in the individual deal, offer, or invoice between the Company and the Customer.

  • Standard Duration: Due to the complexity of international freight, customers should expect a baseline delivery period of up to 90 days.

  • Extended Windows: In certain circumstances, delivery may exceed 90 days depending on the schedules of international shipping lines and customs clearance procedures.

2. Conditions Beyond Our Control (Force Majeure)

In accordance with Article 247 of the Jordanian Civil Code, Golden Crown Company shall not be held liable for delays or failure to perform its obligations due to circumstances beyond our reasonable control. These include, but are not limited to:

  • Regional Instability: Geopolitical tensions or external conditions affecting international maritime, land, or air routes.

  • Logistical Disruptions: Port congestion, vessel rerouting, or sudden schedule changes by international carriers.

  • Global Supply Chain Issues: Delays in manufacturing or raw material shortages affecting our suppliers.

3. Wilcom Software & Digital Delivery

While digital software is typically delivered faster than hardware, its availability is dependent on the primary provider (Wilcom.com).

  • Manufacturer Dependency: The delivery of activation keys and software downloads is subject to the processing times and server availability of Wilcom International.

  • Third-Party Delays: Alltaj.com is not responsible for delays caused by Wilcom’s internal verification processes, technical maintenance on Wilcom.com, or regional licensing updates.

  • Standard Digital Window: Most licenses are delivered within 24–48 hours, but this may be extended if there are delays on the manufacturer's side.

4. Hardware Inspection & Risk

  • Transfer of Risk: For physical machinery (e.g., Wonyo), the risk of loss passes to the customer once the goods are handed over to the shipping carrier.

  • Inspection: Customers must inspect the packaging upon arrival. Any visible damage must be recorded on the carrier’s delivery receipt. Internal damages or missing parts must be reported to moetaj14@gmail.com within 48 hours of receipt.

5. Site Readiness & Re-delivery

The customer is responsible for ensuring the delivery site is prepared (electrical requirements and physical access) for industrial machinery. Delays or failed delivery attempts caused by an unprepared site or customer absence may result in additional storage or re-delivery fees.

6. Acceptance of Terms

By completing a purchase or accepting a formal quote from Alltaj.com, the customer acknowledges and accepts that delivery times are estimates and may be impacted by external factors as described above.

7. Contact Us

For updates regarding your shipment or software license, please contact: