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warranty-policy

Last Updated: April 1, 2026

At Golden Crown Company (Alltaj.com), we stand behind the quality of our industrial embroidery machinery. This policy outlines the terms of the limited warranty provided to our professional and commercial customers.

1. Warranty Period

The duration of the warranty is determined by the specific model purchased and the terms officially outlined in your Invoice or Sales Agreement:

  • Standard Warranty: Typically one (1) year from the date of delivery.

  • Extended Warranty: Certain premium models or specific promotional offers include a two (2) year warranty from the date of delivery.

  • Please refer to your purchase documentation to confirm the exact period applicable to your specific machine.

2. Scope of Coverage

This limited warranty covers:

  • Major Mechanical & Electronic Parts: Motors, driver boards, main control systems, and structural components.

  • Factory Defects: Defects in materials or workmanship that existed at the time of delivery.

3. Warranty Exclusions

The warranty does not cover:

  • Consumable Items: Needles, bobbins, hooks, embroidery thread, belts, bearings, and other parts subject to normal wear and tear during industrial operation.

  • Electrical Damage: Damage caused by power surges, unstable voltage, or improper electrical grounding. (The use of a high-quality industrial voltage stabilizer is mandatory for warranty validity).

  • Misuse & Maintenance: Damage resulting from a lack of lubrication, improper cleaning, or use exceeding the machine's intended industrial capacity.

  • Unauthorized Service: Any repairs, modifications, or tampering performed by technicians not authorized by Golden Crown Company.

4. Technical Support & Software

  • Wilcom Software: Warranty and high-level technical bugs are handled by the primary manufacturer, Wilcom International. Our role is to provide distributor-level assistance with initial installation and activation issues.

  • Remote Support: We provide lifetime remote technical guidance via phone or video call for the original purchaser to assist with operational queries.

5. Claims, Labor, and Expenses

  • Repair First Policy: Alltaj.com reserves the right to repair the equipment or ship replacement parts before considering a full unit exchange.

  • Travel and Shipping: The warranty covers the cost of the replacement parts themselves. However, the customer is responsible for the technician's travel and accommodation expenses (if on-site service is required) and any shipping costs for returning parts to our facility for inspection.

6. Limitation of Liability

To the maximum extent permitted by Jordanian Law, Golden Crown Company shall not be liable for any loss of production, loss of business profit, or any consequential damages arising from machine downtime during the warranty period.

Contact Information

For warranty claims or technical support, please contact: